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In 2021, we developed our customer service to better meet the needs of our customers in an omnichannel service environment. We also carried out major projects to develop the skills and expertise of our personnel. In environmental terms, the significance of circular economy has become even more pronounced.
KAMUX HAS THREE RESPONSIBILITY themes that cover material responsibility topics. For specifying the themes and the topics, we have used our customers’ feedback and questions as the stakeholder viewpoint, interviewed analysts and investors, and examined the information gathered from employee surveys. Kamux’s key stakeholders include our customers, personnel, owners, partners, authorities, and decision-makers as well as the car industry.
You can see the three responsibility themes on the left.
IN 2020, WE ADJUSTED OUR GOALS AND PERFORMANCE METRICS. Our guiding principle is that the metrics focus on the most essential topics and give a comprehensive picture of the responsibility of our operations. We develop monitoring of the metrics and data collection as part of the business.
We are committed to contributing to the United Nations’ global Sustainable Development Goals (SDGs) in our operations. Especially goals 4, 8 and 12 are central to Kamux.
Kamux’s Management Team is responsible for setting and monitoring the themes, goals, and performance metrics of the corporate responsibility program. The Board of Directors of Kamux approves the corporate responsibility program and the results of the work and discusses matters related to responsibility in their meetings. The Chief People Officer along with the
corporate responsibility working group coordinate daily responsibility work with experts in various fields. Risks related to corporate responsibility are identified and managed as a part of Kamux’s comprehensive risk management work. In addition, responsibility topics, including the related risks, are discussed in every Management Team meeting, and they are included on the agenda of the Audit Committee and form a part of the Board of Directors’ reporting package.
The Upright Project has developed a net impact model, which measures the overall impact and value creation of companies, i.e. what a company achieves with its products and services. We will utilize the results in our strategic planning and the development of our responsibility program.
A considerable aspect in Kamux’s impact is supporting people’s mobility, the transportation of goods, and societal infrastructure. The modeling emphasized value creation for society. We make it possible for many people to purchase a newer car. In addition, the company supports the overall functioning of society by offering employment and paying taxes.
The Upright Project also modeled future scenarios in terms of Kamux’s impact profile. Kamux’s operating environment is affected by global megatrends such as climate change and digitalization as well as phenomena such as the corona pandemic in the shorter term.
The share of low-emission cars is growing
The largest environmental impacts of Kamux’s operations are caused indirectly by vehicles used in traffic. In terms of Kamux’s impact profile, the development of low-emission cars and their share of total car sales are integral. Reducing traffic emissions has a key role in combating climate change. Emission reduction targets, the ways of achieving them, and their possible costs for motoring vary in different countries. They also shape Kamux’s net impact.
The significance of circular economy increased
Used car retail has positive environmental impacts especially from the perspective of circular economy. Kamux enables using cars that have already been manufactured throughout their reasonable lifecycle. Climate challenge, biodiversity loss, and the use of non-renewable raw materials underline the importance of circular economy. Kamux’s operations are based on recycling, and they are part of a circular economy where non-renewable natural resources are saved through repairs, reusing and recycling.